1. About this Policy
Direct KBB Limited t/a Direct Kitchens understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in the ways that are described below, in a manner that is consistent with our obligations and your rights under the law.
Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Please read this policy carefully and ensure that you understand it. You will be required to read and accept this policy when using any form on our website. If you do not accept and agree with this policy, you must stop using our website immediately.
2. Definitions & Interpretation
In this policy, the following terms shall have the following meanings:
“COOKIE”
means a small text file placed on the device you use to visit our website which may hold data about you. Details of the cookies used by our website are set out in this policy;
“COOKIE LAW”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“GDPR”
means the General Data Protection Regulation;
“PERSONAL DATA”
means any and all data that relates to a person who can be directly or indirectly identified by that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“WE/US/OUR/OUR BUSINESS/DIRECTKITCHENS”
means Direct KBB Limited, a limited company registered in England under company number
03798552, whose registered address is 16-18 Station Road, Chapeltown, Sheffield, S35 2XH and main trading address is 184 Church Street, Ecclesfield, Sheffield, S35 9WG.
“OUR WEBSITE”
means https://directkitchens.co.uk
3. Information About Us
Direct Kitchens
Our website is owned and operated by Direct KBB ltd, a limited company registered in England under company number 03798552, whose registered address is 16-18 Station Road, Chapeltown, Sheffield, S35 2XH and main trading address is 184 Church Street, Ecclesfield, Sheffield, S35 9WG.
Our Data Protection Officer
Nicola Vigrass
Email: customercare@directkitchens.co.uk
Tel: 0114 2400158
Address: 184 Church Street, Ecclesfield, Sheffield, S35 9WG.
Please contact our Data Controller with any enquiries in regards to your data.
4. Third Parties Named in this Policy
Google LLC (“Google”), located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States
Link to Google Policies Link to Google Analytics Policy
Facebook, Inc.,1601 Willow Road, Menlo Park, CA 94025, United States
If you are in the EU, contact Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Krystal Hosting Ltd
Kemp House,152 – 160 City Road, London, EC1V 2NX
Trustpilot
1 St Martin’s Le Grand, 7th Floor, London, EC1A 4NP, United Kingdom
Which? Trusted Traders
One Castlepark, Tower Hill, Bristol, BS2 0JA, United Kingdom
Sage
The Sage Group plc, North Park, Newcastle Upon Tyne, NE13 9AA, United Kingdom
Qbit Digital
Qbit Digital, The Quadrant, 99 Parkway Avenue, Sheffield, South Yorkshire, S9 4WG
Talk To Media Ltd
Unit 19, Jetstream Drive, Auckley, Finningley, Doncaster DN9 3QS, United Kingdom
Link to Talk To Media Policies
5. How You Can Control Your Data
As a ‘data subject’, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:
- The right to be informed about our collection and use of personal data;
- The right of access to the personal data we hold about you;
- The right to rectification if any personal data we hold about you is inaccurate or incomplete;
- The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you;
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to use with another service or organisation);
- The right to object to our use of your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
In addition to your rights under the GDPR, when you submit personal data via our website, you may be given options to control how we use your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in the footer of our emails).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
If you have any cause for complaint about our use of your personal data, please contact our Data Controller and we will act accordingly. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).
For further information about your rights, please contact the ICO or your local Citizens Advice Bureau.
6. What Data Do We Collect?
When you submit information using any of the forms on our website, we may collect some or all of the following personal and non-personal data (please also find details of our use of cookies and similar technologies within this policy, which collect other types of data):
- name;
- email address;
- other information;
- interested in;
- location;
- telephone number;
7. Why Do We Collect Your Data?
Our purposes for collecting your data are:
- to provide you with information or services you have requested via our website;
- to inform you of news and offers regarding our services;
- to provide access to our website;
- to personalise and tailor your experience on our website;
- to reply to your correspondence;
- with your permission and/or where permitted by law, to send emails to you which you have opted-in to (you may unsubscribe or opt-out at any time by using the link in our email footer or contacting our Data Controller);
- to analyse your use of our website and gather feedback to enable us to continually improve our website and your user experience;
We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Our legal basis for collecting your personal data is based on your expressed consent, given via our website.
8. How Do We Transmit & Store Your Data?
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.
Our website holds an SSL certificate, which ensures that data you send or receive through our website is secure and private. Our website is hosted by UK Fastnet Limited, whose secure servers ensure your data is transmitted privately. Please find a link to their policies in this policy.
Your personal data is received by Direct KBB Limited and stored within our premises on secure servers, accessible only via our password-protected computers.
9. How Long Do We Keep Your Data?
Data you provide to us with your expressed consent for email marketing, is retained for as long as we have your permission to keep it. You may choose to unsubscribe from our emails at any time, using the link in the footer of the email.
If you email us directly, your data is only retained for the time it takes us to process and respond to your email.
We will comply with our obligations and safeguard your rights under the GDPR at all times. You have the right to withdraw your consent to Us using your personal data at any time, and to request that we delete it.
10. Do We Share Your Data?
By using our website, you consent to our sharing your data with certain trusted third parties, including Google and Facebook, whose details are set out in this policy.
Some or all of your data may be stored in the USA, which sits outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our website and submitting information to us. The USA has been given an adequacy decision as a data processor by the European Commission.
Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
We will not share any of your data with any third parties for any purposes, unless you have consented to it via our website.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as advertisers. Data will only be shared and used within the bounds of the law.
11. How Can You Control Your Data?
You may access our website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.
You may restrict our use of cookies.
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact our Data Controller for more details.
12. Cookie Policy
About this cookie policy.
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: directkitchens.co.uk
[user_consent_state]
What are cookies ?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies ?
As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
The cookies used on our website are grouped into the following categories.
[cookie_category]
The below list details the cookies used in our website.
[cookie_audit_category columns=”cookie,description”]
How can I control the cookie preferences ?
You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
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13. What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
14. Making a Complaint
If for whatever reason you wish to make a complaint about us, our team or the services delivered, you may do so. When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will only retain information whilst the investigation is ongoing and will delete any information on completion of the complaints activity.
15. Changes to Our Privacy Policy
We may change this policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.
Last updated: 8th December 2021
