We are proud to see customers coming back to us time and time again!
When Mr Ellis’ parents bought a new house just over a year ago, it needed some significant renovation work to bring it into the 21st century and make it feel like their new ‘home’.
As a customer of Direct Kitchens, coming up 13 years ago, he knew we were the company to not only modernise his parent’s kitchen but make it practical with the couple being in their mid-70’s.
The family visited our Ecclesfield showroom and were extremely impressed with the kitchen options available, the knowledge of our team and how approachable and friendly they all were.
The Ellis family opted for our complete project management service; help and advice with the initial design, construction, plastering and electrical works were also required and of course the main kitchen installation.
The kitchen units were a stylish cream gloss with a complimenting darker worktop and large silver handles for ease of opening.
“Mr Ellis said: “We had Direct Kitchens design and install our kitchen almost 13 years ago so we knew the quality of products on offer with them.
“From the initial meeting with my parents, right through the whole process, they made it simple and stress-free – which is just what my parents needed. This was their biggest expense to date and we needed it to be perfect.”
The project, from initial meeting to completion took just over two months meaning that this large scale project didn’t impact on the Ellis family’s way of life.
The family also included high spec appliances into the kitchen, for style but also safety reasons, an induction hob was installed so no gas could be left on by mistake, alongside a high level oven and large integrated fridge-freezer for ease of access and use.
Mr Ellis concludes: “Matt and James, the installers were absolutely great and my parents really enjoyed having them in their home for the week the installation happened. The quality of their workmanship and professionalism was second to none. But above all they were just really nice guys.
“They patiently talked my parents through any minor changes during the installation giving them time to think about what was best for them. This made the whole experience enjoyable for them which in turn took pressure off of me as I knew they were in safe hands.
“Now because my parents have a gorgeous new kitchen, we will be getting back in touch with Carl and team – as after 13 years, we would like a new shiny one too!”