Being a Which? Trusted Trader is something that we really like to shout about!
It is something that we’re proud of! After a rigorous assessment process that included a thorough review of our business and administrative procedures, we were awarded Which? Trusted Trader status!
So, what is Which? Trusted Trader status?
It is described as an endorsement scheme that is awarded to traders that provide a high standard of service to their customers and have all the correct processes and procedures in place. So, we’re really chuffed that we’ve been recognised as being at the top of our game!
To be a part of this scheme we had to be assessed by a Which? Trusted Traders very own assessor. The assessment process examined our business processes, qualifications, insurance and our dedication to the Which? Trusted Trader code of conduct. Everything is checked with a fine-tooth comb!
Even the comments of past customers affect our status. Which? Trusted Traders choose ten of our past customers to contact to assess customer satisfaction. All the customers are chosen at random so they cannot be influenced – no cheating here!
You can really rely on us!
Every review that goes through the Which? Trusted Trader website goes through a moderation process. Genuine reviews are never taken down even if they’re negative, which means you can really see how we operate with our customers!
Not all businesses that apply get through to the assessment process. Only those who meet the high standards set by Which? can become a Which? Trusted Trader! That means by choosing Direct Kitchens, you can rest easy – knowing that we are always following best practice procedures!
Just because we’ve been awarded status, doesn’t mean it stops there. To keep our recognition, we have to keep up the good work and ensure our work meets the high standards set by the Which? Trusted Traders brand. We go through regular checks and an assessor can pop in at any time!
We couldn’t be prouder to be recognised for all our hard work, so you’ll see us shouting it from the rooftops on our social media accounts and website!